The COVID-19 pandemic has had a powerful impact on many aspects of our lives and will continue to do so for years to come. While the impact of Covid 19 can be seen worldwide, in this module we will learn how it impacted the Workplace.
At the end of this course, you will be able to:
• Explain the impact the Covid-19 has at workplace and how work culture is changed.
• You will be able to list various ways of preventing and mitigating Covid-19 at workplace, and
• Interpret the future of the workplace and what changes and need to be adapted to ensure continuity of work post Covid-19.
Why do we do what we do? Mentalisation is concerned with our ability to understand ourselves and others. The ability to mentalise is an absolutely essential social skill and a necessary prerequisite for effective leadership. As people, we are not able to directly observe other people’s thoughts and feelings. In order to understand what is going on in other people’s psyche, we must instead use our ability to interpret states of mind. This ability is called mentalisation.
Course Content:
• Learning outcomes
• Mentalisation (video)
• Mentalisation
• Interpretation
• The essence of mentalisation
• Mentalisation is central for communication and relationships
• Prerequisite for good mentalisation
• For reflection
• What have you learned?
• Suggestions for further reading
Purchase and consumption behaviors in daily life often are dependent on various factors. In this course Dr. Jagdish Sheth various dimensions that affect the consumption behavior.
At the end of this course, you will be able to:
Explain uncertainty avoidance as a dimension with the help of nonverbal communication or cues.
Describe the notion of collaboration versus competition.
List the four institutions which are part of the last dimension of role of individual over institutions.
This course provides a comprehensive understanding of the sound signals and visual shapes required under the International Regulations for Preventing Collisions at Sea (COLREGs). Participants learn how to interpret, apply, and comply with maneuvering and warning signals, ensuring safe communication and navigation in all visibility conditions. The course combines theoretical explanations with real-world scenarios and practical quizzes to enhance maritime situational awareness.
In the modern-day sales landscape, it is imperative that the sales leadership should create a defined sales strategy with clear and achievable goals. Not just this, the designed sales strategies should be aligned to the overall organizational goal. In this course, you will learn about the importance of a defined sales strategy and certain tips to help you align sales strategy to organizational goals. You will also learn about how aligned sales strategies benefit you in the long run.
• Understand the importance of sales strategies.
• List a few tips to align sales strategies to organizational goals.
• List some benefits of aligned sales strategies.
As the world turns more digital, individuals, companies and even countries become more susceptible to threats such as malware and advanced persistent threats that can include data theft, destruction of files, and spying on users. If you want to protect yourself and your organization from these kinds of attacks, it's important that you understand what they are and how they work.
At the end of the course, you will be able to:
● Know the different types of malware and advanced persistent threats
● Find ways to protect your organization
● Know which tools can be used to anticipate threats
The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time.
In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.
• Hire and train the right professional
• Measure, monitor, and motivate your employees
• Reward and affirm your team