Course catalogue

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i e-postprogrammet Outlook 2016. En kombinasjon av videoer, teori, oppskrifter, oppgaver og tester gjør det enkelt å lære seg de nye funksjonene og verktøyene. E-læringskurset inneholder 46 opplæringsvideoer.

E-læringskurset er tilpasset Office 365.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

Innhold:

- Før du starter

- Sending av meldinger

- Behandling av meldinger

- Kalender

- Personer

- Oppgaver og notater

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i operativsystemet Windows 10. En kombinasjon av videoer, teori, oppskrifter, oppgaver og tester gjør det enkelt å lære seg de nye funksjonene. E-læringskurset inneholder 35 opplæringsvideoer.

E-læringskurset viser bruk av både berøringsskjerm, mus og tastatur.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

Innhold:

- Bli kjent med Windows 10

- Skrivebordet

- Arbeide med apper

- Innstillinger

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics. 

Maintaining health and well-being while working from home encompasses many areas, including ergonomics, preventing feelings of isolation and effectively managing stress. Studies have found that more than half of people working from home had not paid any attention to ergonomics, and 94% of them reported that neither had their employers. Almost half of remote workers have experienced work-related pains. One of the most problematic aspects of home working is the isolation and the lack of access to day-to-day informal interactions. While remote working enables greater autonomy, it also leads to higher levels of work intensity. The ‘24/7’ availability for work can result in family conflict and stress. Key areas to promote a positive work-family interface include the parental ability to cope with children and amicable resolutions of conflict about working hours, household work and personal time in the family.

The ‘Healthy Home Working’ bundle includes 3 month access to 12 online courses and over 9 hours of eLearning.

• Stress Awareness

• Working Time Limits and Fatigue Management

• Display Screen Equipment (DSE)

• Ergonomics

• Health and Safety for Home Workers (Employees)

• Medicine Awareness

• Smart Health: Sleeping – How to Ensure You Are Well-Rested & Energized

• Smart Mental Health: Managing Anger and Emotions

• Smart Mental Health: Keys to Successful Parenting

• Smart Health: Drinking Responsibly

• Smart Mental Health: Reducing Stress and Anxiety

• Smart Mental Health: Mastering Marriage

Grunnleggende sikkerhetsopplæring for bruk av VHF/SRC utstyr. Kurset passer for fritidsbåtbrukere, samt ansatte offshore og på land som har behov for å bruke VHF-radio i tjenesten. Det er et internasjonalt krav at maritimt VHF radioutstyr skal betjenes av personer som innehar VHF-sertifikat.

Kursinnhold

-DSC

-Holdninger til radiokommunikasjon

-Generelt om bruk av VHF/SRC

-Radioreglement

-Nødprosedyrer

-Hasteprosedyrer

-Tryggingsprosedyrer

-Kystradiotjeneste

-Eksamen gjennom Telenor Maritim Radio

This course is available in Norwegian only.

Kurs for personell som skal tjenestegjøre som SSO om bord på skip eller flyttbare innrettninger. Etter 1/7-09 må personell inneha "Certificate of proficiency". Dette er et sertifikat som utstedes etter gjennomført og bestått kurs. ISPS er IMOs internasjonale kode for sikkerhet og terrorberedskap på skip og i havneterminaler. 

Hensikten med opplæringen er å gi truckførere allsidig praktisk opplæring og øvelse i sikker bruk av truck, slik at ulykker i forbindelse med bruken unngås. Opplæringen skal gi fører så gode kjøreferdigheter at vedkommende selvstendig på en sikker måte skal kunne gjennomføre oppdrag med truck.

Truckfører må imidlertid gjennomføre typeopplæring på den trucken som til enhver tid benyttes i tillegg til sertifisert sikkerhetsopplæring. Opplæringen avsluttes med en praktisk prøve som innbefatter kontroll og bruk av aktuelle trucker.

Bestått praktisk prøve på aktuelle trucker vil være grunnlag for utstedelse av kompetansebevis for fører av truck

Modul 1.1 (8 timer) Arbeidsmiljø, ansvar og konsekvenser

Modul 2.2 (14 timer) Truck 

Modul 3.2 (6 timer) Praktisk bruk

This course is only available in Norwegian.

This is a course for electrical installations in potentially explosive areas.

Objective: Our goal is to make sure that employees are motivated to work safely and securely.

Topics:

• General principles of explosion protection 

• Site classification and zone section 

• Gas groups and the connection between site and equipment 

• Temperature classes and the connection between the site and equipment 

• General principles for the type of protection and tagging 

• Inspection and maintenance in explosive environment 

• How maintenance work is carried out in explosive environment

• What the participant can do itself, and what needs to be submitted to the authorized repair shop

Standards:

• NEK 420

• IEC / NEK EN 60079-10-1

• IEC / NEK EN 60079-14

This course is only available in Norwegian.

This course is intended for Dynamic Positioning Operators (DPO) with a certificate from the Nautical Institute that are unable to revalidate their DPO certificate due to insufficient DP sea time.

By the end of the course the participants shall:

- Have acquired knowledge of the latest rules and regulations
- Have acquired knowledge of the latest developments within sensors and Position Reference Systems (PRS)
- Have acquired knowledge of the latest relevant DP incidents and why they occurred
- Be able to recognize the various alarm, warning and information messages
- Carry out operational planning, risk assessment and hazard identification tasks
- Set up the DP system for a particular task/operation
- Decide on courses of action because of system failure


The course is conducted as classroom training, combining theoretical presentation  and practical work/discussion with exercises in simulator and guidance. For practical capabilities and skills, exercises are performed in fully equipped DP simulator. This course will fulfil the revalidation learning objectives as specified by Nautical institute.

Kurset er en påbygging på ordinært truckførerbevis for trucker t.o.m. 10 tonn, og vil gi deltagerne den kompetanseheving som skal til for å kunne betjene stortruck sikkert, slik at uhell og ulykker unngås.

Innhold

- Krav til Truckfører

- Ulykker med stortruck

- Truckens virkemåte og konstruksjon

- Stabilitet

- Godshåndtering

- Kontroll og vedlikehold

- Sikkerhetsregler ved bruk

- Sertifisering/dokumentasjon

Etter bestått teoretisk prøve og gjennomført grunnleggende praktisk bruk + praksiskjøring, kan praktisk prøve gjennomføres. Bestått praktisk prøve vil være grunnlag for utstedelse av kompetansebevis for fører av truck over 10 000 kg, i aktuell klasse.

This course is only available in Norwegian.

Presentation

This training course aims at providing an overview of the shipping community, the main players intervening on a ship and the different roles they play. It provides general information about ship owners and managers, flag administrations, classification societies, insurance companies, port state control, operational players and specialized press.

Objectives

On completion of the training, students will be able to:

Discover the different actors and organisms related with shipping

Know the relationship between the various shipping actors

Understand the role of the different shipping actors

Program

Overview of the major shipping players

Ship Owners

Categories of ship owners

Ship managers

Professional associations

BIMCO

ICS

INTERTANKO

INTERCARGO

CLIA

SIGTTO

IMCA

Flag

General

International Maritime Organization (IMO)

International Labour Organization (ILO)

European Maritime Safety Agency (EMSA)

United States Coast Guard (USCG)

Classification

Classification Societies

International Association of Classification Societies (IACS)

Insurance

Underwriters

Protection & Indemnity (P&I) Clubs

Operational players

Crew

Chartering

Ports

Agents

Maintenance

Port State Control (PSC)

PSC and PSCO

Equasis

Media

Certificate

On completion of the training program, the student will be awarded: 

A Certificate of Shipping, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Shipping is obtained after completion of the course and passing the online test.

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team

Objective: Through a combination of theory and practical training, this course provides participants with the necessary knowledge on how to perform rescue from enclosed spaces.

The Norwegian Labor Inspection Authority has made major changes to the regulations. People who work in tanks and closed rooms are the biggest difference that the regulation "Work in tanks" has fallen away. This is replaced by section 29 of the regulations «execution of work», which states that all work in closed rooms shall be performed «without danger to life or health». A simple requirement that gives the employer a great deal of responsibility.

New SOLAS requirements: Exercises in closed rooms and rescue, as well as portable gas measuring equipment.

Applies to: All ships covered by SOLAS and all high-speed vessels, mobile offshore drilling units and dynamically positioned vessels

Our courses are in accordance with SOLAS-IMO requirements and the Norwegian Labor Inspection Authority - Execution of work

The definitions of a cramped space vary from country to country, but the usual criteria usually include:

- A room that is predominantly or completely closed
- Contains health and / or safety hazards
- Is not designed for continuous stay of employees
- Has entrances or exits that are small or difficult to access
- A room that is large enough that you can enter it completely and perform the work tasks you have been assigned
- Limited air circulation

Content:

- Knowledge of public laws and regulations
- Know which constituents a safe breathing air contains
- How to make a gas measurement before entering
- Planning of entry jobs and rescue operations in closed rooms
- Equipment knowledge
- Exercises in entry and use of fall protection equipment, rescue equipment, breathing air equipment and gas meter
- Implementation of rescue work in connection with closed and cramped rooms
- Rigging of fall protection and rescue equipment
- Patient management

Being a successful virtual leader takes a lot more energy than a face-to-face leader. It is also important to keep each employee engaged in a “high-touch” environment. Leadership qualities such as communication, coaching, feedback, and professional development are important, yet it is how you deliver these qualities can be challenging. Virtual life has its pros and cons, hence it is important to have strong communication skills through effective virtual meetings that allow all employees to contribute. 

• Identify ways to create a high-touch environment

• Enlist the elements of a successful virtual environment

• Demonstrate leading change in a virtual environment

• Determine factors in creating successful virtual teams

Microaggressions are one aspect on the spectrum of racism. They are interpersonal, everyday occurrences that have a significant impact. When faced with the need to eradicate racism in our society, it can feel like an overwhelming task. Understanding the macro effects of microaggressions, and how to address them, is a great place to start.

• What is a microaggression and examples?

• What are the macro effects of microaggressions?

• How do we address microaggressions in the workplace?

There are three business languages managers need to understand in order to make the best decisions. These languages are accounting, finance, and economics. Leaders use these languages to see how their company has performed in the past (accounting), plan how the company should move forward (finance), and predict how outside influences will affect their plan (economics). The benefits of having a working knowledge of these three languages include being able to understand and communicate with others in he organization about financial issues, making decisions that align with overall corporate goals and strengthening your value to the company.

• Make better business decisions based on accounting 

• Use historical financial performance data to plan for the future 

• Educate yourself to make better financial, accounting, and economic decisions

Objective: To give the person who is to work with a traverse crane knowledge about safe use, daily control and maintenance as well as competence to avoid accidents and incidents.

The authorities set requirements for basic safety certification of persons who are to operate bridge and overhead cranes. The requirements include both theoretical and practical training

G4 Bridge and Traverse Crane Basic course consists of modules 2.7 and 3.7. To complete the course, you must take and pass a theoretical exam.

Proper use of overhead cranes is of great importance for the safety of crane operators and other personnel who participate in lifting operations. Incorrect assessments can have major consequences and lead to serious injuries to the crane driver, other personnel as well as equipment and surroundings. Positive attitudes towards safety are therefore important during training.

The crane driver training for G4 consists of five modules:

- Module 1.1 working environment, responsibilities and consequences. *
- Module 2.3 G11 Lifting gear (strap and sling).
- Module 2.7 G4 bridge and overhead crane
- Module 3.7 Basic practical training G4
- Module 4.7 Practical driving training G4
- Practical Final test G4

* Module 1.1 is common to machine, forklift and crane. If you can not document that you have module 1.1 from before that is not older than 3 years, this must be taken again.

Module 4.7 can be completed in a company using a sponsorship arrangement. If you do not have the opportunity to do so, you can participate in one of STQ's practice courses.

Content:

- Introduction with requirements for the driver
- Applications for overhead cranes
- Accidents with bridge and overhead cranes
- Construction of different types
- Electrical system on bridge and traverse cranes
- Safety switches
- Steel rope / block
- Certification / documentation
- Inspection and maintenance
- Main components
- Checkpoints
- Overload safety equipment
- Practical use of lifting equipment
- Driving technique

The success of a product or services organization is dependent on how effectively their sales team sells. The ability of a company's sales reps to “win” at each stage of the selling process, and ultimately earn the business on the right terms and in the right timeframe, determines the sales team’s effectiveness. In this course, you will get familiarized with the importance of cold calling, it’s key principles and the tips and trick of mastering the subject.

• Define cold calling

• Identify key principles of effective cold-calling

• Enlist the tips to master cold calling

"“A goal properly set is halfway reached.” 

-Zig Ziglar was an American author, salesman, and motivational speaker 

In this course, we will explore cascading goals. Organizations have used cascading goals in its performance management process for decades. The purpose of cascading goals is to ensure that individual goals align with organizational objectives. We will examine some approaches used by organizations to cascade goals. We will also explore why some organizations are now turning this process upside down.

• Describe the two approaches of cascading goals from top to bottom 

• List the disadvantages of the top to bottom approach 

• Describe the bottom to top approach and identify its disadvantages