Course catalogue

When you make developing customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As your relationships grow, find ways to help your customers outside of your role as their sales consultant. These opportunities to assist them in their successes will cement your rapport even more. And don’t forget that relationships with your colleagues and co-workers need as much attention and care as your customer connections. It takes hard work and teamwork to be successful. Taking the time to build rapport with both your customers and colleagues is the key that unlocks this reality.

• Identify Ways of Establishing Customer Rapport

• Identify Ways of Sustaining Customer Rapport

• List the Benefits of Building Customer Rapport

The art and science of asking questions is the source of all knowledge.

 - Thomas Berger

Asking open-ended questions is a powerful tool to not only spark new ideas and discussions but also developing strategic thinking, collaboration and innovative business solutions. Leaders who demonstrate curiosity and active listening skills are ideally qualified for asking open-ended questions and helping their teams discover original answers to corporate challenges.

• Define an open-ended question 

• Identify the best practices in asking open-ended questions 

• Explain how to encourage and enable employees to use open-ended questions in business meetings 

• Recognize the advantages of open-ended questions

Presentation 

This training course provides a general overview of the requirements of the AFS Convention and the anti-fouling systems used for new constructions and during ships operational life.

Objectives

On completion of the training, students will be able to: 

Understand the aim of the anti-fouling systems and their impact on the environment. 

Know the requirements of the AFS Convention. 

Be familiar with the applicable documentation and related certificates. 

Program 

What is fouling and how do anti-fouling systems work 

Influence on the environment 

Composition of anti-fouling systems 

The AFS Convention and regulations 

Applicability of AFS Convention for new and existing ships 

Regulation (EC) No. 782/2003 

Survey and certification 

o Types of surveys 

o Scope of Initial surveys for new and existing ships 

o Other surveys 

o Certificate issuance 

o The validity of the IAFS Certificate 

o Type approval certificates

Certificate 

On completion of the training program, the student will be awarded the following qualifications:

Certificate of Anti-Fouling Systems awarded by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Anti-Fouling Systems, issued by Bureau Veritas Solutions Marine & Offshore, is obtained after completing the course and passing the qualification examination.

Presentation

This training course aims at providing an overview of the Port State Control background, organisation and procedures. It includes a description of the Port State Control inspection process, the criteria for selection of ships for inspection and the most common detainable deficiencies.

Objectives

On completion of the training, students will be able to:

Know the background and organisation of the various Port State Control regimes around the world

Understand the Port State Control procedures, the criteria for selection of ships for inspection and the inspection process

Know the various publications issued regularly by the different Port State Control regimes 

Get familiar with the most common deficiencies which may lead to ship’s detention

Program

PSC background and organisation

Purpose

Regulations

Regional Port State Control organisations

PSC procedures

Relevant instruments

Selection of ships for inspection

Inspection and selection scheme – Scope, priority and frequency of inspection

Paris MOU – New Inspection Regime (NIR) factors

PSC inspection process

Initial inspection

Clear grounds for more detailed inspection

More detailed inspection

Ship detention

Banning of ships

Publication of information

Detainable deficiencies

Examples of detainable deficiencies

Under SOLAS Convention

Under Load Lines Convention

Under MARPOL Convention

Under Chemical and Gas Codes

Under STCW Convention

Under ILO Conventions

Statistics from various PSCs

Certificate

On completion of the training program, the student will be awarded: 

A Certificate of Port State Control, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Port State Control is obtained after completion of the course and passing the online test.

Ce cours est conçu pour :

• Présenter les grandes lignes du processus d'Évaluation de l'impact environnemental (EIA)

• Décrire les contrôles législatifs en vigueur concernant l'EIA 

• Identifier les projets pour lesquels une Déclaration environnementale (ES) est obligatoire, et quand une révision d'une ES existante peut être nécessaire

• Identifier les activités pour lesquelles une Orientation de l'EIA peut être requise, plutôt qu'une ES

• Identifier les activités qui sont « exclues » et qui n'exigent ni ES ni Orientation de l'EIA

• Décrire les différentes étapes du processus d'EIA et identifier les types de consultations qui doivent être effectuées

• Identifier les zones qui doivent être soigneusement étudiées afin de déterminer l'impact potentiel sur leur environnement, et

• Connaître les délais pour mener une ES ou une Orientation de l'EIA

Presentation

This training course provides a general introduction to the most important maritime regulatory bodies: the International Maritime Organisation (IMO), the International Association of Classification Societies (IACS) and the European Maritime Safety Agency (EMSA).

Objectives

On completion of the training, students will be able to:

Understand the mission and structure of IMO, know the IMO requirements and the main International Conventions, and understand the process of acceptance, adoption and implementation of International Conventions.

Know the history of IACS and its mission, understand the IACS organization and the role of each entity, and know the main types of documents issued by IACS and how they are implemented.

Understand the European context, the role of the European Maritime Safety Agency (EMSA), and know the key points of the EU Regulation on common standards for ship inspection and survey organisations.

Program

Module 1 – IMO

IMO Mission

IMO History

IMO Organisation

IMO Regulations

Implementation of IMO Regulations

IMO Technical Assistance

Module 2 – IACS

IACS History

IACS membership evolution and current members

Membership criteria

The mission of Classification Societies and what Classification Societies do not do

IACS aims

IACS values – Leadership, technical knowledge, quality performance, transparency

IACS Organisation

Work programme and work process

IACS Panels

IACS main documents

Module 3 – EMSA

The European context

EMSA purpose and mission

EMSA structure

Regulation (EC) No 391/2009 

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Maritime Regulatory Bodies, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Maritime Regulatory Bodies is obtained after completing the course and passing the online test.

Presentation

This training course provides an overview of the general hazards existing on board ships, the appropriate protective equipment to be worn, the precautions to be taken before entering a confined space and other dangerous situations.

Objectives

On completion of the training, students will be able to:

Know the general principles and the hazards existing on board ships

Get familiar with the different personal protective equipment and their applications 

Understand the hazards related to confined space entries, and the precautions to be taken

Know the precautions to be taken about the various dangerous situations likely to be found on board ships.

Program

General principles

Risk control structure

Personal Protective Equipment (PPE)

o Protection of the head

o Protection of eyes and face

o Respiratory protection

o Protection of the feet

o Hearing protection

o Protection of the body

o Protection against fall from height

o Protection of the hands

o Other safety equipment

Safe boarding of ships and offshore units

General precautions while working on board

o Slips, trips and falls

o Internal inspections

o Engulfment

o Fire & explosion

o Hazardous materials

o Air quality & Oxygen rate

o Main points of attention

Confined spaces

o General precautions

o Entry permit

o Rescue attempts

o Particularly dangerous spaces

Other dangerous situations

o Use of rafts or boats for inspections

o Working at height

o Pressure tests

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Personal Safety on Board Ships, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Personal Safety on Board Ships is obtained after completion of the course and passing the online test.

Who is this course for?

Personnel with responsibility for the Control of Work at the worksite(s).

Is previous experience required?

You do not need prior knowledge or experience to complete this course and it is assumed that you are competent in your designated role.

How will the course benefit me?

This course will provide you with an understanding of the skills required to safely carry out the role of a Performing Authority.

How will the course benefit my company?

This course aims to ensure that all members of the global Oil and Gas workforce have a consistent and common understanding of, and approach to, Control of Work.

What standards or regulations are referenced in the course?

• The Health and Safety at Work Act

• The Management of Health and Safety at Work Regulations

• The Offshore Installations and Pipeline Works (Management and Administration) Regulations

• The Control of Substances Hazardous to Health Regulations (COSHH)

• HSG 250 and 253

• Electricity at Work Regulations 

• Provision and Use of Work Equipment Regulations (PUWER) 

• Lifting Operations and Lifting Equipment Regulations (LOLER) 

• Manual Handling Operations Regulations 

• Personal Protective Equipment at Work Regulations 

• Work at Height Regulations 

• Control of Vibration at Work Regulations

• Control of Noise at Work Regulations

• Confined Spaces Regulations

Is there an assessment?

Yes

IMPORTANT INFORMATION

OPITO Approved Certification for this course is ONLY issued when this course is undertaken in an OPITO approved training centre.

To book your course in our approved eLearning facility please contact our sales team who will be happy to assist.

Phone:  +44 (0)1224 651340  E-mail:   Sales-UK@mintragroup.com

Please Note: There is a separate charge from OPITO of £25 for the issue of a certificate upon course completion.

Please find pre-course information and learning outcomes here: 

https://mintra.com/implementing-maintaining-opito-standards-policy

Leaders in a World Economic Forum study listed creativity as the third most important work skill they seek in employees. And as organizations face increasingly complex business issues, they are training their employees to be smart risk-takers and creative thinkers. They are hiring for these competencies, too. As you apply the recommendations provided in this course, your skills will increase, your employees will grow more confident and competent in their abilities, and together, you will create a powerful culture of innovation.

• Identify the need and ways to harness creative thinking    

• Identify ways to build a culture of creative thinking    

• Explore recommendations for developing your team’s creative thinking

Kurt Lewin a German-American psychologist, defined himself and his contributions within three lenses of analysis: applied research, action research, and group communication were his major offerings. One of the Cornerstone models for understanding organizational change was developed by him and is referred to as ""Kurt Lewin's three-stages of Change.

This model breaks into three-stages: Unfreeze, Transition, and Refreeze. In the ""Unfreeze"" stage, an organization prepares for the change. In the ""Transition"" stage, the change takes place and in the ""Refreeze"" stage, the change becomes solidified as the new norm.

• Describe the need for change

• Identify the three stages of Kurt Lewin’s change model

• List the activities in the unfreezing stage

• Explain why communication is important in the transition stage

• Explain the importance of refreezing

The principles that determine how a person reacts in a certain situation define that person’s workplace ethics. It is also defined as the belief that states hard work and integrity showing moral benefit adds strength to human character. It is a set of values centered on the importance of work and manifested by determination or desire to work hard.    

Workplace ethics ensures honesty, respecting the code of conduct, exhibiting good conduct, and strong moral principles.

• Identify the elements to establish the structure of ethical behavior   

• Enlist values to set the tone of cementing trust    

• Identify ways to reward ethical behavior at the workplace

Presentation

This training course provides a general overview of the MARPOL requirements concerning the protection against oil pollution from machinery spaces.

Objectives

On completion of the training, students will be able to:

Understand the means for control of discharge of oil residues and the requirements for oil filtering equipment and 15 ppm alarm.

Get familiar with the Oil Record Book, SOPEP booklet and the required drills.

Know the details of MARPOL surveys and the certificates to be issued.

Know the most common PSC deficiencies related to MARPOL Annex I.

Program

History of MARPOL Convention

Survey and certification

Sludge tanks

Oil fuel tank protection

Standard discharge connection

Oil filtering equipment: 

o Bilge water waste system

o Oily water separator

o Piping system

o Documentation

Control of discharge of oil

Oil record book

Shipboard oil pollution emergency plan

Scope of the different surveys required

PSC inspection and most common deficiencies

Certificate

On completion of the training program, the student will be awarded:

A Certificate of MARPOL Oil Pollution from Machinery Spaces, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of MARPOL Oil Pollution from Machinery Spaces is obtained after completion of the course and passing the online test.

Presentation

This training course describes the classification and statutory certification processes and provides an overview of the class and statutory surveys.

Objectives

On completion of the training, students will be able to:

Understand the classification process and get familiar with classification terms, definitions and rules.

Understand the process of Statutory Certification and get familiar with Statutory Certification terms.

Know the scope of Classification and Statutory Certification

Program

Module 1 – Classification

History of classification

History of Bureau Veritas

Classification Societies and IACS

Definitions

Scope of classification: Classification tasks, responsibilities of other parties, classification certificate, request for intervention, surveyor's intervention, operation and maintenance of ships, flag and port state control inspections 

Classification notations: Class symbols, construction marks, service notations, navigation and operating area notations, additional class notations

Classification process: Assignment of class for new buildings, classification after construction, class reassignment, maintenance of class

General principles of surveys: Survey procedure, definitions, survey preparation and conditions for surveys, terminology

Survey types: Class renewal surveys, other periodical surveys, occasional surveys

Suspension and withdrawal of class

Scope of surveys: Annual surveys, intermediate survey, class renewal survey, bottom survey, tailshaft survey, boiler survey

Module 2 – Statutory Certification

History of statutory conventions

Definitions

International conventions: SOLAS, COLREG, Load Lines, MARPOL, AFS, BWM 

Recognitions and authorisations

IMO RO Code

Statutory surveys

Periodicity of statutory surveys

Survey findings

Types of statutory certificates

Issuance of statutory certificates

Certificate

On completion of the training program, the student will be awarded the following qualifications:

Certificate of Introduction to Class and Statutory Surveys awarded by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Introduction to Class and Statutory Surveys, issued by Bureau Veritas Solutions Marine & Offshore, is obtained after completing the course and passing the qualification examination.

The IEMA Foundation course provides staff with a solid knowledge of the environment, sustainability, and governance principles relevant to organizations.  It covers specific management tools and skills with a practical application for the workplace to enable staff to improve performance.

Develop the knowledge and skills to help improve sustainability and environmental performance

Learn practical skills to help reduce the impacts of the organization on the environment

Upon completion of this course, learners will be able to:

• Understand business, governance, and environmental principles and their relationship with organizations, products, and services

• Ensure compliance with major environmental policy and legislation 

• Implement specific tools, techniques, systems, and practices to improve sustainability performance

• Collect data, perform analysis and evaluate information to provide sustainable solutions

• Implement change and transformation to improve sustainability

As a person at a leading position, have you ever assessed your effectiveness as a coach? Although, coaching your team is the most underrated roles you play, it is the most important role too. This course addresses the five strategies used by effective coaches. Assess your skills against these five strategies and enhance your abilities to sharpen your coaching skills.

• Listen more to your team and talk less 

• Provide timely feedback to your team 

• Set up your team to win 

• Cheer your team 

• Provide your team with the right resources

The modern workplace is often thought of as a strictly professional, rational, logical environment. Cooperation is key--personal opinions and emotions must be put aside in the name of teamwork, which may be easier said than done! No one can expect to connect with fellow colleagues the way they do their own friends or family members. One crossed word or bad mood can damage corporate relations, sometimes irreparably. The uncertainty of the business environment of today, and resulting stress that follows only adds to the pressure workers feel in performing their level best. Feeling overworked and overwhelmed is natural in the workplace, especially when it comes to dealing with change.   The purpose of this course is to illustrate ways you can overcome the emotional barriers you may face in the workplace. This course will guide you through various exercises and give you tips to help you manage your emotions at work so you can perform to the best of your abilities.

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics. 

Maintaining health and well-being while working from home encompasses many areas, including ergonomics, preventing feelings of isolation and effectively managing stress. Studies have found that more than half of people working from home had not paid any attention to ergonomics, and 94% of them reported that neither had their employers. Almost half of remote workers have experienced work-related pains. One of the most problematic aspects of home working is the isolation and the lack of access to day-to-day informal interactions. While remote working enables greater autonomy, it also leads to higher levels of work intensity. The ‘24/7’ availability for work can result in family conflict and stress. Key areas to promote a positive work-family interface include the parental ability to cope with children and amicable resolutions of conflict about working hours, household work and personal time in the family.

The ‘Healthy Home Working’ bundle includes 3 month access to 12 online courses and over 9 hours of eLearning.

• Stress Awareness

• Working Time Limits and Fatigue Management

• Display Screen Equipment (DSE)

• Ergonomics

• Health and Safety for Home Workers (Employees)

• Medicine Awareness

• Smart Health: Sleeping – How to Ensure You Are Well-Rested & Energized

• Smart Mental Health: Managing Anger and Emotions

• Smart Mental Health: Keys to Successful Parenting

• Smart Health: Drinking Responsibly

• Smart Mental Health: Reducing Stress and Anxiety

• Smart Mental Health: Mastering Marriage

This course is a mandatory retraining course according to NORSOK R003 to provide G5 crane operators with knowledge, understanding and skills in emergency situations of crane operations. The course includes in-depth exercises on a full scale DNV GL Class A crane simulator, supported by a program of lectures and instruction.

The course can be adapted to suit company specific needs, i.e. by using company specific loading/unloading procedures.

The course will enable the participants to handle normal  as well as critical operations i.e.

- Communication
- Planning
 -Use of crane emergency equipment
- Various lift operations under pressure
- Choice of correct actions if unwanted incidents occur

Theory:

- Laws and regulations 
- The safety functions of the crane 
- The safe operation of offshore cranes
- Human factors

Simulator exercises: 

- Operational limitations of crane operations 
- Communication during crane operations 
- Preparation and planning of crane operations 
- Internal transport on the installation 
- Loading and unloading supply vessels 
- Transport of personnel 
- Crane operation on various installations (fixed/floating)

If you always do what you always did,  you will always get what you always got

- Albert Einstein 

Innovation by itself is a challenging and draining process. The unpredictability of the results of innovation adds to the stress of the innovator or innovation teams. Combining the task of innovation with a predictable process helps ease out the difficulties. This lesson focuses on the six areas which can be included in your innovation plan framework that will help you conduct the innovative team building activities in a constructive manner. You will also be in a position to identify the innovation roles and appoint the right persons to promote a flawless innovation process. Organizations that innovate new concepts using the correct framework and processes can ensure consistent industry growth. Take this lesson to learn about building innovation teams.

• Identify the six areas to include in your innovation framework 

• Describe and assign innovation roles to persons in the organization 

• Build innovation teams that drive success

The simplest definition of diversity is “a range or variety of different things”. In the context of D&I, diversity refers to “the traits and characteristics that make people unique” which include (but are not limited to) race, ethnicity, age, gender, socio-economic class, ability, sexual orientation, and nationality. The summation of these variables combine to create life experiences which shape how a person solves problems, creates, and assesses risk. These are examples of “diversity of thinking” which yields direct and indirect benefits that are foundational to the business case for investments in D&I initiatives.

An inclusive environment is one in which “all individuals are treated fairly and respectfully, feel welcome, have equal access to opportunities and resources, and can contribute fully to the organization’s success".

• What you need to know before you create an anti-racism strategy?

• How to successfully support your strategy for combating institutional racism? 

• What are key steps for successful diversity programs?