Course catalogue

Constructive feedback has the ability to help your employees do their jobs better. It helps strengthen your team and improve the overall performance. Many managers are unable to give constructive feedback; hence, they do not get the expected results and sometimes have an adverse effect on their relationship with their employees. To avoid this, many managers are reluctant to provide feedback.  

Constructive feedback is an opportunity to coach your team members on how to grow into more productive and independent contributors. When giving and receiving positive and negative feedback becomes a routine part of everyone’s workday, you and your team will be on your way to personal and organizational success.

• Follow the rules of providing feedback 

• Implement effective methods to share feedback

"“Communication works for those who work at it.” 

-John Powell  

Upward communication flows from the lower level to the upper level of a hierarchy. For example, employees communicating with their immediate manager, the immediate manager communicating with their reporting manager, and so on up to the board of directors or owner of the company. This form of communication helps employees express their requirements, ideas, or goals. Managing upward communication is an art to be acquired if you are looking for a long-term career in your organization and wish to get ample opportunities to learn and grow. This course will help you communicate upward effectively.

Establish your interest in the organization  

Look for opportunities to contribute and think big 

Be yourself and do not encourage or be involved in manipulation 

Take ownership of your mistakes and avoid politics

You want to develop a team that feels comfortable approaching you with new ideas, suggestions for improvements, and even their personal challenges. You want your clients to know that you are genuinely interested in hearing their concerns and ideas. And you want your superiors and peers to see you as someone who encourages innovation and open communication in your department. Working to improve your active listening will take patience and practice. But if you learn how to put this powerful communication skill to work for you, you’ll discover that the benefits are well worth the effort.

• Define active listening

• Confirm your understanding of the meeting

• Pay attention to body language

Who is this course for?
Process Operators

Is previous experience required?
You do not need prior knowledge or experience to complete this course and it is assumed that you are competent in your designated role

How will this course benefit me?
This course aims to provide an awareness of the issues surrounding the transportation and deposition of sand and explore its connection to integrity management and process management

How will this course benefit my company?
By ensuring you are aware of the issues surrounding the transportation and deposition of sand and explore its connection to integrity management and process management

What standards are referred to in this course?
N/A

Is there an assessment?
Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 80%.

Who is this course for?

All personnel involved in trenching and excavation activities.

Is previous experience required?

You do not need prior knowledge or experience to complete this course.

How will this course benefit me?

This course aims to provide an overview of the hazards specific to trenching and excavation activities. 

How will this course benefit my company?

By ensuring you have an overview of the hazards specific to trenching and excavation activities. 

What standards are referred to in this course?

This course does not refer to specific legislation or standards but is written according to industry best practice.

Is there an assessment?

Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 80%.