Course catalogue

Customers with disabilities represent a large percentage of today's consumer population. According to the Americans with Disabilities Act (ADA), over 50 million Americans have a disability, which means that approximately 18% of the population are suffering and navigating the effects of some form of disability. The U.S. Department of Labor has estimated that this population segment has around $175 billion in discretionary spending power, hence it's a market your business cannot and ideally should not overlook. Working diligently to serve these customers is not only good business, it’s your company’s legal obligation under the ADA. When you begin focusing on how to better serve customers with disabilities, making your business more accessible and inclusive, it can actually help you service all customers.

In this course, you will learn that:

● Recognize etiquette principles for providing customer service for people with disabilities

● Understand how to interact with customers with special needs through scenarios

● Design strategies for providing equal access and ensuring effective communication.

Various masks: Procedural Mask vs Surgical Mask

"“We all need people who will give us feedback. That's how we improve.” 

-Bill Gates 

Feedback is an essential part of any manager-employee relationship. However, a lot of managers are reluctant giving corrective feedback. They either fear offending the employees or damaging the good rapport built over a course of time. But feedback is essential and beneficial for the manager, the employee, and the organization as a whole. So, how do you give negative feedback? This lesson will introduce you to the technique of sharing negative feedback using the sandwich feedback approach.

• Provide sandwich feedback 

• Assess the issues to be considered

Welcome to the course on Effective Planning, Communication & Implementation of Occupation Health & Safety Programs for Managers. According to the International Labor Organization, each year, 2.78 million workers die from occupational accidents and work-related diseases and an additional 374 million workers suffer from non-fatal occupational accidents. Occupational accidents and diseases result in a 4% loss of global GDP annually. In the U.S., there are 13 worker deaths each day. In 2020, 4764 worker deaths were reported across the United States. The occupations of transportation and material moving, construction and extraction roles accounted for nearly half of all fatal occupational injuries. As managers and supervisors in high-risk industries, you play an important role in ensuring that health and safety rules are being followed at all times. This involves a number of pre-incident checks and procedures that must be followed.

In this course you will learn:

- The definition of Occupation Health and Safety

- The role of Managers and Supervisors in leading Health and Safety Programs in an organization

- Importance of development, effective communication and implementation of programs.

Organisational learning, improvement and innovation require good inter-personal collaboration. The same is true of driving change, a safe culture, an environment in which it possible to speak up and team effectiveness. There is one psychological phenomenon that is particularly important in all these things: psychological safety.  

In this module you will learn what psychological safety is, why it is essential and how you can help create it in the workplace.

Course Content:

• Learning outcomes

• Psychological safety (video)

• What is psychological safety?

• Why is psychological safety important?

• How to influence and build psychological safety?

• Case and reflection

• What have you learned?

• Suggestions for further study