Course catalogue

This course aims to aid you in stopping disturbances before they arise or quelling them quickly once they have begun.

The goal is to aid you in identifying disturbances before they start. Early identification and interruption of verbal disturbances will reduce physical disturbances. If physical disturbances arise, this course will aid you by providing guidance in quelling disturbances quickly. This course is designed for ship security personnel specifically in dealing with unruly or upset passengers on a passenger vessel. This course covers mandates in the ISPS Code and SOLAS (Chapter 13 - Training)

This course highlights the importance of compassion, discussing its personal, societal, and leadership benefits. Compassion enhances personal well-being by fostering a sense of purpose, connection, and self-esteem. It contributes to a more peaceful and just society by promoting inclusivity, understanding, and action towards social issues.

Compassionate leaders build trust, create positive work environments, and address the needs of their followers. However, compassion is not always easy and may require stepping out of one's comfort zone. It is a skill that can be developed through practices such as mindfulness, loving-kindness meditation, active listening, gratitude, and volunteering. True compassion recognizes the humanity in all individuals and extends to both familiar and unfamiliar situations. It is a continual practice that can create a brighter and more compassionate world. In conclusion, compassion is essential for personal growth and positive societal change, and it can be cultivated through various means to make a meaningful impact.

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

Effective remote working requires greater self-control and discipline to avoid the boundaries between work and personal life becoming blurred. Research has shown that, in general, homeworkers tend to work longer than office workers and this increases with the use of technology. Homeworkers do benefit from greater working time autonomy, but how effectively this is applied depends on the discipline of the individual.

The ‘Effective Remote Working’ bundle includes 3 months access to 10 online courses and over 7 hours of eLearning.  

• Management of Change

• Lone Working (Employees)

• Smart Workplaces: Responsible Social Media for Team members

• Business Writing: E-Mail Techniques

• AEC Success: Effective Decision Making

• Webinars – Conducting a Web-based Presentation

• ABCs of Managing Time & Effort: The 80/20 Way

• Smart Time Management: 7 Steps to Regaining Control of Your Day

• 3-way Communication

• Smart Customer Service 3: Effective Verbal and Nonverbal Communication

This is a course on electrical installations in potentially explosive areas.

Our goal is to ensure that employees are motivated to work safely and securely.

After completing the course, they will have sufficient knowledge to be able to participate in the installation of Ex equipment and carry out inspection and maintenance safely.

The participants' learning objectives are to understand:

• General principles for explosion protection

• Area classification and zone division

• Gas groups and the connection between area and equipment

• Temperature classes and the connection between area and equipment

• The general principles for type of protection and marking

• Inspection and maintenance in an explosive environment

• How maintenance work is carried out in an explosive environment

• What the participant can do theirself, and what must be submitted to an authorized workshop

Course Description:-

This bundle consists of 3 modules, which include an inspection of the Pump room.

This bundle focuses on the Pump room.  

1) You will be guided on how to carry out various checks to be carried out in the pump room, starting from the entrance and working our way down to the bottom platform, carrying out various checks as done by various inspectors and auditors. This module will also show you the most frequent checks and tests carried out by various inspectors and auditors.

2) It will help combine your knowledge, core competency, your soft skills, your situational awareness and your attitude and empower you to be an efficient member of the vessel’s team.

3) It will assure the candidate on how to deal with third-party Inspectors professionally and how to handle the situation maturely. It also serves as a refresher training before any inspection and, in turn, will boost the candidate's confidence.  

Learning Objectives:-

At the end of this module, the candidate will be able to

1) Carry out systematic checks and tests whilst inspecting the pumproom, including the Mechanical ventilation, high suction dampers, checking the COP mechanical seals, cargo sea chest testing arrangements, communication, bilge testing etc.; this will ensure that these spaces are compliant and ready for inspection.

2) Understand the responsibility and importance of having the right attitude when dealing with third-party inspectors, 

3) Understand the importance of good housekeeping, accurate record keeping and complying with the Company SMS, International statutory and Flag state requirements.

Course Description:-

This bundle consists of 16 modules, which include all the Lifesaving and fire-fighting appliances on board.

This bundle focuses on the Life-saving and firefighting appliances on board.

1) You will be guided on how to carry out various checks and tests for the emergency fire pump, various fixed firefighting systems, lifeboats, life rafts, life buoys, Emergency headquarters etc. This module will also show you the most frequent checks and tests carried out by various inspectors and auditors.

2) It will help combine your knowledge, core competency, your soft skills, your situational awareness and your attitude and empower you to be an efficient member of the vessel’s team.

3) It will assure the candidate on how to deal with third-party Inspectors professionally and how to handle the situation maturely. It also serves as a refresher training before any inspection and, in turn, will boost the candidate's confidence.  

Learning Objectives:-

At the end of this module, the candidate will be able to

1) Carry out systematic checks and tests of emergency fire pump, various fixed firefighting systems, lifeboats, life rafts, life buoys, emergency headquarters etc; and ensure that these spaces are compliant and ready for inspection.

2) Demonstrate the various checks carried out on the SCBA compressor and will able to ensure the SCBA compressor is compliant in all respects, ready for an inspection and ready for immediate use.

3) Demonstrate the various checks required to be carried out for various extinguishers, fire hoses, fire hose boxes and couplings and able to ensure that these equipment are compliant in all respects, ready for inspection and ready for immediate use.

4) Understand the responsibility and importance of having the right attitude when dealing with third-party inspectors, 

5) Understand the importance of good housekeeping, accurate record keeping and complying with the Company SMS, International statutory and Flag state requirements.

Course Description:-

This bundle consists of 8 modules, which include various aspects of engine room watchkeeping, including the engine control room.

This bundle focuses on the engine room. 

1) You will be in various aspects of engine room watchkeeping, including the engine control room and the testing and inspections of various machinery, UMS procedures, and various documentation, including the engine log book. This module will also show you the most frequent checks and tests carried out by various inspectors and auditors.

2) It will help combine your knowledge, core competency, your soft skills, your situational awareness and your attitude and empower you to be an efficient member of the vessel’s team.

3) It will assure the candidate on how to deal with third-party Inspectors professionally and how to handle the situation maturely. It also serves as a refresher training before any inspection and, in turn, will boost the candidate's confidence.  

Learning Objectives:-

At the end of this module, the candidate will be able to

1) Carry out systematic checks and tests whilst inspecting the engine room and the associated machinery; this will ensure that these spaces are compliant and ready for inspection.

2) Plan, manage and work more efficiently, which in turn will build confidence and improve efficiency.

3) understand the responsibility and importance of having the right attitude when dealing with third-party inspectors, 

4) understand the importance of good housekeeping, accurate record keeping and complying with the Company SMS, International statutory and Flag state requirements.

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i den digitale notatblokken OneNote 2016. En kombinasjon av videoer, teori, eksempler, oppskrifter og tester gjør det enkelt å lære seg de nye funksjonene og verktøyene. E-læringskurset inneholder 52 opplæringsvideoer.

E-læringskurset er tilpasset Office 365.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

Innhold:

- Før du starter

- Notater

- Innholdselementer

- Outlook

- Søking

- Delte notatblokker

- Mobilappen

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Gamified Course: This course is built of mini-games that put a fun twist on traditional e-Learning. Gamification makes learning interactive and engaging, making every moment enjoyable. Get ready to experience e-Learning like never before!

IOGP Life-Saving Rules: Work Authorization. An interactive, gamified course on authorization as a crucial process involving seeking and obtaining authorization to start, resume, or hand over a task.

Objective:

Learn the safety principles that apply while seeking and obtaining authorization to start, resume, or hand over a task.

Course Content:

Authorization as a crucial process involving seeking and obtaining authorization to start, resume, or hand over a task.

Action statements covered during this course:

• I have confirmed if a permit is required

• I am authorized to perform the work

• I understand the permit

• I have confirmed that hazards are controlled and it is safe to start

• I stop and reassess if conditions change