Course catalogue

Waste Management in a health care setting encompasses several types of waste, including medical, chemical, biohazardous, radioactive, and household wastes. Understanding types of waste and proper storage and disposal is important to both patient and staff safety and to cost management. Disposal of biohazardous, radioactive, and chemical wastes often comes at a higher cost. For this reason, it is important to be able to distinguish types of waste and properly dispose of them. This course is designed for anyone who works in a health care setting and who comes into contact with any type of waste.

By the end of this course, you will be able to:

• Identify types of medical waste

• Understand how to store medical waste at your facility

• Understand how to dispose of medical waste

The simplest definition of diversity is “a range or variety of different things”. In the context of D&I, diversity refers to “the traits and characteristics that make people unique” which include (but are not limited to) race, ethnicity, age, gender, socio-economic class, ability, sexual orientation, and nationality. The summation of these variables combine to create life experiences which shape how a person solves problems, creates, and assesses risk. These are examples of “diversity of thinking” which yields direct and indirect benefits that are foundational to the business case for investments in D&I initiatives.

An inclusive environment is one in which “all individuals are treated fairly and respectfully, feel welcome, have equal access to opportunities and resources, and can contribute fully to the organization’s success.”

• What are strategies to improve D&I initiatives?

• What is the business case for D&I?

• What are the gaps in the business case for D&I?

When you make developing customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As your relationships grow, find ways to help your customers outside of your role as their sales consultant. These opportunities to assist them in their successes will cement your rapport even more. And don’t forget that relationships with your colleagues and co-workers need as much attention and care as your customer connections. It takes hard work and teamwork to be successful. Taking the time to build rapport with both your customers and colleagues is the key that unlocks this reality.

• Identify Ways of Establishing Customer Rapport

• Identify Ways of Sustaining Customer Rapport

• List the Benefits of Building Customer Rapport

The art and science of asking questions is the source of all knowledge.

 - Thomas Berger

Asking open-ended questions is a powerful tool to not only spark new ideas and discussions but also developing strategic thinking, collaboration and innovative business solutions. Leaders who demonstrate curiosity and active listening skills are ideally qualified for asking open-ended questions and helping their teams discover original answers to corporate challenges.

• Define an open-ended question 

• Identify the best practices in asking open-ended questions 

• Explain how to encourage and enable employees to use open-ended questions in business meetings 

• Recognize the advantages of open-ended questions

Teams are the backbone of contemporary business life. Executive teams, work teams, cross-functional teams, high-performance teams, and project teams serve a variety of purposes, but they all have the same goal: to solidify the organization’s competitive advantage in the marketplace. 

Cross-functional team leaders draw individuals from departments across the organization to address a particular problem. They might select development engineers, marketing professionals, sales people, legal experts, customer service managers, accountants, and HR executives to apply their various talents to accomplish the goal. The concept is powerful. But this mix of diverse skill sets, professional experience, and personalities also comes with challenges—and you need to manage the team carefully in order to maximize its potential for success.

• State the challenges of handling a diverse team 

• List the ways to manage these challenges 

• Apply the strategies to leverage the power of your team

According to Businessolver’s State of Workplace Empathy study, 93 percent of employees reported they would stay with an empathetic employer, and 82 percent of employees would leave their position to work for a more empathetic organization. Empathy is not just a good soft skill to have, it impacts your ability to become a good leader as well as a colleague. These aren’t merely hypotheticals. According to Forbes, empathy has been the catalyst to improve engagement, innovation, and inclusivity in organizations. The numbers across these three verticals are more than twice as compared to those of apathetic organizations. Moreover, an empathetic workplace also leads to increased employee retention, a stronger ability to recruit top talent, and greater employee satisfaction.

This training is meant for:

• Business Leaders
• Business Consultants
• Entrepreneurs
• Trainers
• HR Executives
• Anyone interested in learning about empathy

Leaders in a World Economic Forum study listed creativity as the third most important work skill they seek in employees. And as organizations face increasingly complex business issues, they are training their employees to be smart risk-takers and creative thinkers. They are hiring for these competencies, too. As you apply the recommendations provided in this course, your skills will increase, your employees will grow more confident and competent in their abilities, and together, you will create a powerful culture of innovation.

• Identify the need and ways to harness creative thinking    

• Identify ways to build a culture of creative thinking    

• Explore recommendations for developing your team’s creative thinking

In pursuit of growth, organizations are prone to taking risks. Risk management strategies or frameworks are designed to minimize or deal with a wide range of risks. In this course, you will dive deep into one of the types of risks called ESG risks and learn about a risk management framework to mitigate the same.

This training is meant for:

• Anyone

Welcome to the course on the Types of Innovation in Design Thinking. This course dives deeper into Design Thinking and attempts to classify the various innovations that are the outcomes of Design Thinking.

In this course, you will learn:

• The definition of innovation

• The 4 Types of Innovation in Design Thinking

• Examples of Innovation in Design Thinking

Welcome to the course on Design Thinking for Creativity and Innovation! Design Thinking has been in use since a long time by many brands. It is a way of finding solutions that lead to creative and innovative answers. Companies such as Apple, Netflix, Airbnb, Nike, Toyota, Microsoft, Bank of America use design thinking to find ways to put their customers at the center of their products and solutions and have consistently outperformed their competitors through their innovative offerings. If you lead or work in a product-driven environment, this course will help you understand the various stages of design thinking and implement it within your teams.

In this course you will learn:

• The definition of Design Thinking

• Phases of Design Thinking

• Concepts of Design Thinking

• The application of Design Thinking in different industries

Lean operations seek perfection within the value stream by eliminating waste and maximizing efficiency. Businesses can provide their customers with the highest quality product or service in the shortest amount of time possible.

What does diversity mean?

The concept of diversity is a blend of both acceptance and respect. It is act of recognizing individual differences and uniqueness.

If you had to list the characteristics of a group of people, the chances of having a good number with the same characteristics will be almost close to nil. This individuality of each one is the root of diversity.

It is imperative to accept diversity because it brings real benefits to businesses. Hiring a diverse group of employees enables the use of a wider range of talents and skills.

Interpersonal communication skills involve more than just exchanging words with someone. It involves the ability to effectively convey information, ideas, and emotions to others. Good interpersonal communication skills are essential for building relationships, resolving conflicts, and achieving common goals. According to a CMSWire report, 97% of employees believe communication impacts their task efficiency on a daily basis. Despite being an absolute necessity, interpersonal communication is not prioritized in organizations and consequences of the same are apparent. Workplace communication statistics show that 86% of employees and executives cite the lack of effective collaboration and communication as the main cause of workplace failures. Furthermore, research carried out by McKinsey shows that well-connected teams can increase their productivity by 20 to 25%.

This training is meant for:

● Business Leaders

● Business Consultants

● Entrepreneurs

● Trainers

● HR Executives

● Anyone who is interested in learning about interpersonal communication

In this course, you will:

● Understand how to challenge your mindset to improve your interpersonal communication skills

● You’ll identify the subtleties of courteous interactions

● And you’ll understand how to assertively express yourself

Changing demographics, technology innovation, and global competition are driving enterprise-wide business transformation. Digital natives—two new generations of buyers and corporate talent—are wired to connect, communicate, and operate in this environment. How they instinctively navigate this digital age is redefining how organizations are responding to customer expectations, continuous business innovation, and competition. A recent Wall Street Journal article said, “We are in an era of extraordinary change in core business models. Technology is usually the cause.” As organizations shift from pre-digital age business models to more agile platform-based models, their strategies are changing too. Digital technologies are the tools that organizations are using to meet the demands of a new breed of the buyer and a competitive global economy. It’s clear that today—and going forward—every business is now a digital business.

• Learn how markets are getting transformed due to digital

• Recognize how business models get transformed due to digital

• Understand how digital influences strategy transformation for any business

We often take corporate ethics for granted and are not aware enough of the repercussions of not following ethical standards. In this course, you will come across common mistakes that we often make at our workplace that are unethical. These can have negative effects both on the workplace and the workforce.

In this course, you will:

● Identify the repercussions of conflicts of interest

● Analyze the consequences of intellectual property infringement

● Explore the importance of Diversity, Equity, and Inclusion in a workplace

A Code of Conduct is a set of guidelines that a company develops for its employees. This code is meant to protect the company while keeping the employees informed of the company's expectations. The components of the code may slightly differ among organizations but what’s common is that implementing an effective Code of Conduct is essential to an organization’s sustainability.

In this course, you will:

● Analyze the correlation between a code of conduct and ethics

● Identify the components of a Code of Conduct

● List tips to effectively implement a Code of Conduct

The combination of data science and engineering enables organizations to make data-driven decisions and develop data-driven products and services. Data science and engineering are critical in today’s information age, where the abundance of data presents opportunities and challenges for organizations looking to leverage data to gain a competitive advantage.

This training is meant for:

• Anyone

Bribery and corruption are serious illegal activities that can have a negative impact on individuals and organizations. To combat this, many countries have enacted laws and regulations, such as the Foreign Corrupt Practices Act (FCPA) in the United States. Not limited to public organizations, even all the private sector organizations need to train their employees on these policies as this training is an important aspect of compliance in corporate companies.

In this course, you will:

● Understand what anti-bribery and anti-corruption policies are

● Identify the elements of an anti-bribery and anti-corruption policy

● Infer the importance and benefits of training employees on anti-bribery and anti-corruption

In today’s corporate world, it is important for a leader to develop writing skill and create a personal brand. When you are able to write crisply and relevantly about topics you understand well, you will influence not only those in your organization but customers, industry peers, and potential clients too. Whether writing emails, business letters, online articles, or posting on social media, you have the ability to set yourself apart from other leaders if you can convey ideas in a way that clearly and powerfully persuades, motivates, or informs. In this lesson, you will learn how to plan, organize, and write business communications as well as create and manage your personal brand.

• Write clear and direct business communications 

• Build your personal brand