Course catalogue

"Faced with the increasing pace and pressures of today’s business environment, organizations are constantly seeking ways to be more efficient and effective. Because companies are often asked to do more with less—including time—they must use their resources wisely to stay ahead of the competition. A talented and skilled workforce is the key to achieving the required results. When you align your workforce with your company’s goals, your organization’s energies will be appropriately focused. And if you set reasonable, measurable, and attainable goals, you will be able to link performance to rewards and motivate your employees to do even more. 

Most organizations don’t understand the power of incorporating the correct timing and frequency of goals into their plan. For example: goals that are set at the beginning of the year and audited 12 months later are not going to motivate your people. It’s difficult to stay committed a business goal over such a long time. When you learn how to set strong, timely, and measurable goals, your team will clearly understand their purpose, see their importance, and know how they will be measured. In this course, you will learn the usage of stretch goals to motivate your team.

• Align stretch goals to performance goals 

• Decide whether to stretch the goals

Filling available positions in an organization is an important process. The hiring process begins way before the actual selection or interview process. Successful recruitment depends on how well you prepare and publicize your job advertisements, as well as how well you screen applicants. This will help you meet the best candidates who closely fit what you are looking for both job description-wise as well as organization culture-wise .

In this course, you will:

● Create a plan and strategy for hiring

● Understand the searching and screening process of hiring

● Understand how to evaluate and monitor the hiring process

Diversity Hiring is the key:

Diversity hiring is one of the first steps an organization should take towards building an inclusive and diverse workplace culture.

Diversity & Inclusion matter in both personal and professional lives:

Every one of us knows and realizes the importance of diversity and inclusion in our lives. The same thing extends to our workplaces.

A few key considerations are essential to success in HR practices for small business management. Hiring and managing employees, compensation, benefits, and remaining legally compliant are crucial factors that need to be addressed. Understanding these areas is critical for any small business owner who wants to create a high-performing, cohesive team that can help the business succeed.

Small businesses often have to be more creative and innovative when attracting and retaining top talent. They may not have the same resources as larger businesses. Still, they can make up for it in other ways. For example, small businesses can offer a more collaborative and intimate work environment, appealing to employees looking for more than just a paycheck.

Project Management is the practice of applying knowledge, skills, tools and techniques to deliver on a specific goal within a specified time-frame and budget. No matter what industry you’re in, knowledge of project management is an important tool that can benefit your organization or business grow through new initiatives. Remember, in order to qualify as a project, the ‘project’ should have a specified start and end date and must be outside the scope of regular operations.

After understanding what Project Management is, let us dive into the various phases of a project, also known as Project Management Lifecycle. The main phases of a Project Management Lifecycle are: Initiation, Planning, Execution & Monitoring; and Closure. We will go through each of these phases one by one.

Mentoring is a process that follows coaching. Coaching makes a person equipped with the skills required for a job whereas mentoring is on-the-job process. It helps a person practice the skills learned, enhance the skills, and learn new skills to be future ready. Hence, coaching is a short-term relationship whereas mentoring is a long-term. Coaching is always task oriented whereas mentoring is relationship oriented. It is all about reaching a stage where the mentor can easily share the real issues influencing the trainee. On the other hand, coaching can be implemented immediately on any particular topic. This course will help you acknowledge the difference between coaching and mentoring and make you learn when to use them.

• List the differences between coaching and mentoring 

• Identify the requirements that are suitable for coaching and mentoring

These days, organizations are making the most of available tools to locate, screen, and attract the most qualified candidates available. The recruiting process has been enhanced, streamlined, and accelerated by technology, behavioral science, pre-employment assessments, and social media. The key is to know how to position your business to attract the best talent pool using social recruiting. Using social media to present your organization dynamically, positively, and effectively to your audiences of active or potential applicants is also vital. It is important to recognize the candidates who have the right competencies and cultural fit to your organization is another skill worth developing. We’ll look at ways that you can establish your company as an employer of choice, use social media to locate and draw the right applicants for recruitment, and assess cultural fit to guarantee the best possible talent choices.

• Become an employer of choice   

• Maximizing your company’s social media reach   

• Evaluate if a candidate is a cultural fit for your organization

In the previous lessons, you have learned the four skills of self-awareness, self-management, social awareness, and relationship management to increase your EQ and strengthen your ability to manage yourself and influence others. Boosting your emotional intelligence will leverage your existing skills, IQ, personality, education, and experience even more. This should align with the benefits of increasing your EQ as a leader in terms of how they deal with their people and increase their leadership skills. Consider that you may have the best plan and strategy, but it will not matter unless you communicate this strategy to your team, persuade them to work on it, listen to their inputs, and guide them through the hurdles. You will be able to do this through an exhibition of strong EQ. In this lesson, we will outline some strategies, exercises, and ideas you can use to become an emotionally intelligent leader. You need people skills to execute and succeed in your plan. Developing your EQ will supercharge your leadership arsenal.

• Apply strategies that will help you become self-aware 

• Practice self-management techniques 

• List the methods to execute social awareness 

• State the techniques to exhibit relationship management

If you want to unleash the power of your diverse team, you must also foster inclusivity. Your team members are more likely to contribute their unique perspectives and experiences when they feel welcomed and respected within the group. Inclusion is a team-wide endeavor, and you must be the leader. Helping team members find common ground and at the same time learning about and respecting each other’s differences is the key to creating an inclusive work environment that will leverage both talents and abilities of your diverse team.

• Identify the importance of managing diversity

• Enlist tips for building a strong team

• Explore the strategies of managing diversity

Making your hires successful requires a lot of work. There is a science to identify talent that matches the needs and culture of your organization. The process of interviewing candidates based on behavioral questions is a proven way of pinpointing the best-qualified applicants. In this course, we will review the whys and hows of using this popular interviewing practice so that you can make the most of its benefits.

• Determine what behavioral interview is   

• Enlist steps to prepare for the behavioral interview   

• Create questions using STAR model   

• Conduct behavioral interviews

Conflict always creates uneasiness in the minds of employees and organizations. Conflict can involve sore emotions and impend relationships. Leaders experience the same emotional distress while handling a conflict situation. The most difficult situation a leader deals with is conflict management. It is observed that ill-managed conflict creates huge costs in the form of time expenditure, higher attrition, legal implications, etc. It also lowers productivity. When people are involved in conflict, they begin to recoil, stop sharing information, and take fewer risks. The result can be poor decision making. Low morale and strained working relationships can cause stress and drain employees’ energy to focus on being creative and productive. In this lesson, you will learn to deal with situational conflict.

• Identify the five stages of organizational conflict  

• Name the five styles of conflict management   

• Interpret when to use the different styles of conflict management

Climate change is a natural process. However, due to the burning of fossil fuels at an unprecedented rate, humans have caused accelerated climate change. This is evident from the fact that the Earth is now warmer by nearly 2C as compared to pre-industrial times. Also, by looking at the C02 levels, we can see that emissions were in the range of 280 ppm in the 18th century as compared to 440 ppm today. So why is climate change important for ESG investing? Climate change causes billions of dollars in losses each year. Ever heard of billion-dollar storms? Billion-dollar storms are extreme weather events that cause at least 1 Bn dollars in damage. Hurricane Harvey that hit Houston in 2017 caused damages amounting to USD 125 Bn. Hurricane Maria in Puerto Rico caused 90 Mn in damages. Each year, over 90 such events are experienced across the world. ESG investing has the power to systemically slow down climate change while making profits.

This training is meant for:

• ESG Investors

• Business Leaders

• Business Consultants

• If you lead Sustainability, DE&I initiatives in your organization

• Anyone who is interested in learning about ESG and Investing in ESG Stocks In this course

You will learn:

• Why climate change should be a priority for investors and businesses

• Why climate change is a key driver for ESG

• Ways in which ESG investing can have a positive impact on climate change

• Key metrics to assess the carbon performance of an organization

Welcome to the course on ESG and Sustainable Investing. ESG has become a trending buzzword in the financial world. Short for Environmental, Social and Governance, ESG criteria are increasingly being used as a way to measure the broader impact of a business on the world. In recent years, ESG investments have been on the rise. However, due to a lack of standardization, it can be tricky to decipher the ESG ratings of a company. Between different rating agencies, variable weightage is given to different aspects of a business which could make one company highly ESG compliant according to one agency and award a low rating to the same company. This course takes a look at the ways in which an investor can decode the ESG ratings of a company and make an informed decision while investing.

This training is meant for:

• Individual Investors

• Business Leaders

• Compliance Professionals

• Financial Advisors

• Business Consultants

• Anyone who is interested in learning about ESG In this course

You will learn:

• The meaning of ESG

• ESG factors to consider when investing

• How ESG ratings are awarded by agencies

• Pros and Cons of investing in ESG stocks

• ESG Investment Instruments

In today’s world of cut-throat competition, wooing the customers is the key. Regardless of what industry is a company in or what sort of products and services it sells, its customers are the most important part of the business growth. There would be no sales if you don’t have a customer base. Customer satisfaction and customer experience are the 2 most important aspects of any sales and marketing strategy.

At the end of this course, you will be able to:

• Differentiate between the concepts of customer satisfaction and customer experience.

• Interpret why it is important to focus on both the concepts.

• List the metrics used to assess customer satisfaction.

• List a few tips to improve customer satisfaction and customer experience for your brand.

Welcome to the Anti Workplace Harassment Training Course! The objective of this course is to create awareness about what a hostile work environment is and to identify behaviors that can be defined as workplace harassment, to empower individuals to speak up against hostile and aggressive conduct at the workplace.

This training is meant for:

All individuals who work in an organization

Individuals who are victims of workplace harassment and the steps can they take to stop this behavior

Individuals who may be unknowingly engaging in behavior that is considered as harassment or bullying

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Bias is conscious or sub conscious preference that the mind gives to a particular person, group or anyone for a reason. During the recruitment process, most of the times an individual is preferred over the other because of various reasons, and one of them can be due to unconscious bias. So what is this Unconscious bias and how does it impact the workplace? In this module we will be gleaning on the topic of Unconscious bias at workplace.

At the end of this course, you will be able to understand:

• What is unconscious bias?

• How does unconscious Bias affect your workplace?

• What is a bias trap?

• Impact when the Recruiter overlooks the facts and goes by his instincts while hiring an individual.

• How unconscious bias can have detrimental effect on the employees?

Welcome to Part 2 of the Anti-Workplace Harassment Training Course! Let’s continue this course by putting on our thinking caps as we walk through a detailed scenario.

This training is meant for:

All individuals who work in an organization

Individuals who are victims of workplace harassment and the steps can they take to stop this behavior

Individuals who may be unknowingly engaging in behavior that is considered as harassment or bullying

The journey of a successful leader begins with both personal and professional development. Leaders stay on top of their industry and economy. They are future-focused, positive, and strong communicators. Leaders spend time in self-reflection and education, learning how to maximize their strengths and improve their weaknesses. They study best practices for working with others and know how to get the most out of their employees. They combine these knowledges to guide their organization. Leaders pursue goals persistently. They are open-minded and flexible in their approaches, encourage team members to embrace innovative thinking, and cultivate an environment of positive work culture. They develop team members through coaching, delegating, and mentoring. They also model and inculcate behaviors they want their employees to have, such as integrity, strong communication skills, innovation, emotional intelligence, strategic decision-making, confidence, and vision. Above all, a successful leader provides clarity of purpose, direction, and support, so that everyone succeeds as they work to achieve common goals.

• Demonstrate excellence in business strategy

• Apply essential personality characteristics

• Build critical people skills required to achieve goals