Course catalogue

We often take interpersonal communication for granted, as it is something that happens every day, in almost every moment of our lives. In this course, you will come across common mistakes that we often make in verbal, non-verbal, written, and listening communication.

In this course, you will:

● Recognize common mistakes in oral and non-verbal interpersonal communication

● You’ll also recognize common mistakes in listening and written interpersonal communication, and

● You’ll understand tips to keep in mind regarding the different types of interpersonal communication

Leaders face conflict situations regularly as they manage team members, departmental issues, and organizational challenges. While there are core principles for solving these problems, they can’t all be solved using one strategy. Personality conflict between co-workers requires one approach, while an interdepartmental conflict requires another. In this lesson, we’ll look at several incidents and discuss how to resolve them. We’ll also suggest other strategies you can employ to address and minimize conflict in your workplace.

• Manage small group conflict   

• Manage large group conflict   

• Identify more strategies, tools, and thoughts on managing conflict

Welcome to the Anti Sexual Harassment Training Course! The objective of this course is to create awareness about what sexual harassment is and isn’t and to empower individuals to speak up against sexual harassment in the workplace. By identifying unacceptable behaviors deemed as sexual harassment, we can create better workplaces for all.  In this course, we will also briefly touch upon gender issues, which is where most sexual harassment issues originate.

This training is meant for:

• All individuals who work in an organization
• Individuals who need help identifying whether they are being sexually harassed and what steps can they take to seek redressal
• Individuals may be unknowingly engaging in behavior that is considered as sexual harassment.
• Individuals who play a key role in curbing sexual harassment through timely reporting such as: a supervisor or a designated single point of contact for reporting such issues.

Over the next several decades the populations of the major industrial countries will grow considerably older. In this course Dr. Jagdish Sheth discusses how the aging of affluent nations can bring about major changes in the markets and what should businesses do to be prepared for such a change.

At the end of this course, you will be able to:

Explain why several affluent nations are aging so rapidly.​

List the causes behind the aging of affluent nations, and​

Interpret the various factors that explain how aging would impact nations.​

People all over the world have different consumption habits. Also, the behaviour of people can largly be attributed to the cultures they belong to. In this course Dr Jagdish Sheth explores how climate affects the consumtion with regards to clothing and shelter and how one can understand their consumers better by studying these aspects.

At the end of this course, you will be able to:​

-Analyze the clothing preferences of different countries and their population​

-Conclude that climatic differences bring about clothing differences​

-Know how climate impacts the shelter preferences through their designs and architecture​

In today’s dynamic business environment, it has become of utmost importance for any organization to have a strategic plan in place. A strategic plan is a powerful instrument that helps a company commit to a future goal, motivate its organization through vision, clearly see its strengths and weaknesses, and move forward with a well-thought-out and measurable action plan. Thus, we can say that strategic planning sets direction, outlines measurable goals, and aids in changing approaches when moving forward. To develop an effective strategic plan, you must understand both where your business stands today and where it wants to be in the future.

• Define strategic planning and enlist elements of strategic planning      

• Explain the importance of an organizations mission and vision statements      

• Describe the core values and its unique value proposition     

• Outline goals, objectives, and plan to measure progress and performance

Leaders of successful sales organizations focus on strategic planning, intentional hiring, and effective coaching. They build a solid and well-defined sales framework that undergirds their sales team’s efforts. They prioritize hiring people who have the right skills, energy, and outlook. And they develop work environments that are highly structured, purposefully challenging, and appropriately supportive. When sales leaders achieve a good balance of these three factors, the sales process is streamlined, organized, and successful. 

• Build a strategic framework   

• Hire qualified salespeople  

• Coach your team members

This course exposes all of the services that constitute the Hybrid Cloud framework for online data processing, covering the following topics: fundamental knowledge, essential ideas, and terminology linked to Hybrid.

By the end of this course, you will be able to:

1. Choose the right Hybrid Cloud Strategy for your business

2. Incorporate a Hybrid Cloud Strategy into your business

3. Manage your Hybrid Cloud environment

"“The single biggest problem in communication is the illusion that it has taken place.” 

-George Bernard Shaw 

Thanks to technology, we now have numerous ways to communicate with one another. Organizations depend on social media, texting, and tweeting in addition to emails to present themselves to all the stakeholders. These rapid-fire methods of communicating have changed how we speak, how we receive information, and how we interpret the information we’ve received. Sometimes, these speed-of-light methods of connecting can affect our communication skills. Have you ever wondered if the receiver received your communication correctly or not? Do you evaluate the messages you send? This course will help you with tricks to communicate effectively using electronic media.

• Judge whether your message is essential and timely 

• Draft short messages 

• Use tools and white spaces for flawless messages 

• Convey the gist of the message in the subject line 

• Make decisions on when to not send emails and when to reply promptly

Do you want to mentor an environment of innovative thinking in your organization? A leader needs to have some qualities to promote innovative thinking among their team members. The leader also needs to know the techniques of exercising innovation. This lesson outlines the qualities and techniques as well as the four-step process of leading innovation sessions. You can also learn various strategies to maintain the environment of innovation in your organization. It encourages you to challenge your processes and think out of the box. This is a must-learn lesson for persons who want to lead innovation teams effectively.

• Describe an ideal change leader and team members

• Explain the techniques of exercising innovation

• Describe the four-step process of leading innovation sessions

With the chaging markets and customer needs, there has been a lot of change in the companies missions and hence the leadership styles. Modern leaders don't only tell people what to do, but they now also listen, collaborate, and encourage growth among their team members. In this course Dr. Jagdish Sheth discusses how a good leader is ever evolving.

At the end of this course, you will be able to:

Explain why there is a rise in people demanding self-esteem and independence​.

Understand why sustainability is the biggest showstopper especially with the rise of emerging economies.

Cleaning and disinfecting are two key aspects of environmental cleansing in any healthcare setting. While they can be used alone to remove most pathogens, it is important to note that cleaning and disinfecting are not intended to remove all pathogens in the same way that sterilization does. However, routine cleaning of environmental surfaces can prevent the spread of some disease and serves as a first step in patient safety. This course is designed for anyone who works in a healthcare setting and may come into contact with the environmental setting, including health care works, office staff, and janitorial staff.

By the end of this course, you will:

• Understand the importance of cleaning and disinfecting environmental surfaces

• Understand when and how to clean surfaces

• Understand when and how to disinfect surfaces

The function of procurement is to manage the whole process of purchasing products. A procurement department is responsible for activities such as receiving bids, evaluating prices and terms, negotiating deals, placing orders with suppliers, receiving deliveries, conducting quality reviews, and more. A unique aspect of the procurement process is that it is not limited to buying goods and services for an organization. It also covers the acquisition of necessary resources, such as office supplies or raw materials, when needed. Procurement involves buying anything that is required to maintain operations.

Blockchain technology has revolutionized various industries, from finance to supply chain management, with its decentralized and secure approach to data management. The distributed ledger system offers transparency, trust, and immutability, making it an attractive option for enterprises seeking to improve their processes and increase efficiency. The blockchain revolution is underway, and its potential applications continue to expand as more businesses adopt this transformative technology.

This training is meant for:

• Anyone

The relationship between supplier and their customers is symbiotic. Businesses need customers to survive, and customers need small businesses to meet their needs. By working together, businesses and their customers can ensure that both parties are happy.

The customer may not always be right, but customers are the ones with the money, and they have the power to choose where to spend it. This power gives them a lot of influence over businesses that need their customers to stay afloat. Customers don't always hold back when they're unhappy, and their complaints can be loud and damaging to a small business's reputation.

The old saying, greater the risk, greater the rewards has probably rung true for many of us in different stages and areas of life. However, still most people tend to avoid risks when possible, because they think that inaction is often safer than action. The belief is that taking a risk is “exposing oneself to the possibility of loss or injury in the hopes of achieving a gain or reward.” But the legendary boxer Muhammed Ali stated “He who is not courageous enough to take risks will accomplish nothing in life.” In this course, you will learn to mitigate risks and start taking calculated risks.

• Recognize the need for smart risk-taking and its 5 components

• Determine the strategies of smart risk-taking  

• List the types of risk-taking cultures

One may possess the technical skills required to get the job done, but that is not enough if one intends to be a constructive leader. The team may go through tough times if the manager’s people management skills are not up to the mark. Managing a team is not just about reviewing performance or assigning team members their work; it is much more than that. That is why developing essential leadership and people management skills is vital.

This training is meant for:

• Anyone

This course lets you grasp everything there is to know about Microsoft's Azure platform. It covers: the basic information, core concepts, and terms related to Azure, as well as exposing all of the services that are part of the foundation for online data processing.

By the end of this course, you will be able to:

• Understand and utilize the Microsoft Azure ecosystem.

• Use Microsoft Azure services while ensuring their reliability.

• Understand what services Microsoft Azure offers.

Consistent business analysis is critical to a company’s short- and long-term success. Because the SWOT framework is such a simple, flexible, and powerful tool, organizations can use it to examine, plan, and implement business decisions and plans that range from incremental to comprehensive. By gathering a range of input from inside and outside the organization, your analysis will provide substantial, relevant, and objective data to guide your decision-making. Whether you’re planning new corporate-wide strategic goals or reviewing departmental processes, a well-executed SWOT analysis will enable you to focus on your strengths, diminish threats, and take advantage of identified business and market opportunities as you move forward.

• Describe SWOT Analysis   

• Conduct a SWOT Analysis   

• Create a SWOT Action Plan

The balance sheet is one of several financial reports that organizations use for monitoring and planning purposes. It is a snapshot of a company’s financials on a specific date. All balance sheets include three components: assets, liabilities, and owner’s (or shareholder’s) equity. The report shows the resources an organization owns (assets), how much money it owes (liabilities), and how much equity the owners (or shareholders) have after liabilities are subtracted from the assets. This is also called the net worth of the company. Some of the benefits of being able to read and understand a balance sheet include making better management decisions, identifying potential financial issues before they cause bigger problems, and improving your company’s organizational efficiency.

• Record the assets of a company    

• Define liabilities    

• Explain owner’s equity