Course catalogue

Basic Fire Awareness for the wind industry.

Upon completion of the Global Wind Organization (GWO) Basic Safety Training (BST), delegates will have awareness of the dangers that arise when working in the wind industry and how to control and reduce these dangers.

The course covers the requirements for training of personnel and refresher courses both onshore and offshore wind in accordance with:

- Global Wind Organization (GWO)

- Labor Inspection (Regulations)

Competence for "Fire Awareness" must be maintained in accordance with. guideline in the GWO standard. It shall be conducted refresher training every 2 years.

Norwegian only

This course is available in Norwegian only.

Kurs for personell som skal tjenestegjøre som SSO om bord på skip eller flyttbare innrettninger. Etter 1/7-09 må personell inneha "Certificate of proficiency". Dette er et sertifikat som utstedes etter gjennomført og bestått kurs. ISPS er IMOs internasjonale kode for sikkerhet og terrorberedskap på skip og i havneterminaler. 

This is a course for electrical installations in potentially explosive areas.

Objective: Our goal is to make sure that employees are motivated to work safely and securely.

Topics:

• General principles of explosion protection 

• Site classification and zone section 

• Gas groups and the connection between site and equipment 

• Temperature classes and the connection between the site and equipment 

• General principles for the type of protection and tagging 

• Inspection and maintenance in explosive environment 

• How maintenance work is carried out in explosive environment

• What the participant can do itself, and what needs to be submitted to the authorized repair shop

Standards:

• NEK 420

• IEC / NEK EN 60079-10-1

• IEC / NEK EN 60079-14

This course is only available in Norwegian.

Presentation

This training course aims at providing an overview of the shipping community, the main players intervening on a ship and the different roles they play. It provides general information about ship owners and managers, flag administrations, classification societies, insurance companies, port state control, operational players and specialized press.

Objectives

On completion of the training, students will be able to:

Discover the different actors and organisms related with shipping

Know the relationship between the various shipping actors

Understand the role of the different shipping actors

Program

Overview of the major shipping players

Ship Owners

Categories of ship owners

Ship managers

Professional associations

BIMCO

ICS

INTERTANKO

INTERCARGO

CLIA

SIGTTO

IMCA

Flag

General

International Maritime Organization (IMO)

International Labour Organization (ILO)

European Maritime Safety Agency (EMSA)

United States Coast Guard (USCG)

Classification

Classification Societies

International Association of Classification Societies (IACS)

Insurance

Underwriters

Protection & Indemnity (P&I) Clubs

Operational players

Crew

Chartering

Ports

Agents

Maintenance

Port State Control (PSC)

PSC and PSCO

Equasis

Media

Certificate

On completion of the training program, the student will be awarded: 

A Certificate of Shipping, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Shipping is obtained after completion of the course and passing the online test.

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team