Course catalogue

When you make developing customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As your relationships grow, find ways to help your customers outside of your role as their sales consultant. These opportunities to assist them in their successes will cement your rapport even more. And don’t forget that relationships with your colleagues and co-workers need as much attention and care as your customer connections. It takes hard work and teamwork to be successful. Taking the time to build rapport with both your customers and colleagues is the key that unlocks this reality.

• Identify Ways of Establishing Customer Rapport

• Identify Ways of Sustaining Customer Rapport

• List the Benefits of Building Customer Rapport

Presentation

This training course provides an overview of the IACS Recommendation 47 – Shipbuilding and Repair Quality Standards.

Objectives

On completion of the training, students will be able to:

Understand the applicability of IACS Recommendation No.47.

Get familiar with materials, welding and non-destructive testing. 

Understand the quality standards for steel ship construction and remedial standards for new buildings. 

Understand the quality standards for repair of ships in operation.

Program

General requirements for new constructions and repair of ships in operation

Qualification of welders, welding procedures and NDT operators

Materials

Equivalency of material grades

Surface conditions and acceptance criteria

Shipbuilding and remedial quality standards for new constructions

o Standard for flanged longitudinals and flanged brackets

o Standard for corrugated bulkheads

o Standard for pillars, brackets and stiffeners

o Standard for hull shape

o Standard for fairness of plating between frames

o Standard for alignment and remedial standard for misalignment

o Standard for butt weld plate edge preparation and remedial standard

o Standard for fillet weld plate edge preparation and remedial standard

o Standard for distance between welds

Repair quality standards for ships in operation

o Standard for welding, groove roughness

o Standard for renewal of plates

o Standard for doublers on plating

o Standard for renewal of internals/stiffeners

o Standard for welding of pitting corrosion

o Standard for welding repair of cracks

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Shipbuilding and Repair Quality Standards, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Shipbuilding and Repair Quality Standards is obtained after completion of the course and passing the online test.

Hensikten med kurset er å gi blivende riggere en god teoretisk grunnopplæring i sikker bruk av: Fallsikringsutstyr og enkle løfteinnretninger (enkle travers- og søylesvingkraner, håndtaljer, luft- og eltaljer og transportable vinsjer.Opplæringen gir kandidaten god innsikt i prinsippene for fallsikringsutstyrs, enkle løfteinnretningers og transportable vinsjers konstruksjon, virkemåte, bruk og vedlikehold, slik at uhell og ulykker i forbindelse med riggeoperasjoner unngås.

Deltakeren må ha fullført G11 stroppekurs før kursstart.

Opplæringen dekker den nødvendige teoretiske som er nødvendig for å kunne gjennomføre det praktiske riggekurset, Modul O 3.2.

Kurset avsluttes med en teoretisk prøve. 

Kursinnhold
- Fallsikringsutstyr
- Travers- og søyle- svingkraner
- Håndtaljer, luft- og el-taljer
- Transportable vinsjer
- Avsluttende teoretisk prøve

This course is only available in Norwegian.

Research shows that 1 in 4 people will suffer from a mental health condition at some point in their lives, and 1 in 6 will experience mental health problems in the workplace. In fact, work pressures are commonly cited as being the number one contributor to stress. Mental health problems are often covered up through fear of discrimination, and a culture of fear and silence can make things very much worse - and be extremely costly for employers. Awareness of First Aid for Mental Health: Level 1 is a 100% online training course designed to raise awareness of mental health issues and help the learner to spot symptoms in themselves or others.

Awareness of First Aid for Mental Health: Level 2 is a 100% online training course designed to raise awareness of mental health issues, help the learner to spot symptoms in themselves or others, and outline what steps are to be taken to help those in need and to improve the working environment. This level 2 qualification is targeted to supervisors or team leaders in an organisation who have responsibilities and duty of care over the general health and wellbeing of colleagues. The course outlines how to spot the signs and symptoms of mental ill health, how to provide help on a first aid basis, and when to escalate the level of care or even seek professional help. It also covers how to identify drug or alcohol abuse and what to do about it, and how to improve the working environment so that it is a place of inclusion and openness, rather than a source of fear and stress.

It is important that a ship can demonstrate compliance with the ISPS Code through the provision of an International Ship Security Certificate (ISSC), or in circumstances where there is an obvious security failing; otherwise, difficulties may be experienced at ports of call-in relation to the Port State Control Authorities. For this reason, this course is intended to align UK flagged cargo ships with the UK Department for Transport Maritime Security (formerly TRANSEC) with UK flagged passenger ships and port facilities, and to help in the generation of practical and sustainable regimes that balance the security of the ship with the wellbeing of the crew.

The course conforms to CSSI guidelines provided by the UK Department for Transport Maritime & Coastguard Agency (MCA), which specifies the baseline protective security measures to be taken by ships at all ports around the world and at each of the Security Levels, and aims to ensure consistent, proportionate, and practical measures are in place.

The UK Department for Transport (formerly TRANSEC) and The Maritime and Coastguard Agency (MCA) have responsibility to ensure the safety of port facility and cargo/freight & passenger ship security, within a policy framework demanded by international maritime legislation and codes outlined in SOLAS Chapter X1-2 and the International Ship and Port Facility Security (ISPS) Code.

This applies to the following types of ships engaged on international voyages:

• Passenger ships, including high-speed craft.

• Cargo ships, including high-speed craft, of 500 gross tonnage and upwards.

• Mobile offshore drilling units as defined in Regulation XI-2/1.1.5. (SOLAS)

The course can be used as an intrinsic part of an organisation's overall risk management and has been created to advise and educate senior personnel, senior officers, and specific security personnel in the application of security measures contained in UK Flagged Cargo Ship Security Plans (SSPs) at the different Security Levels.